People Business Partner

Role Purpose

To provide operational support to People Business Partners and to leaders, managers and colleagues by delivering a best‑in‑class employee relations service across the full employment lifecycle. The role works closely with people leaders to implement effective People and Culture initiatives that align with the organisation’s long‑term people strategy. It also supports the delivery of an end‑to‑end, people‑centric service model that reflects organisational values and ensures a positive colleague experience at every interaction.

Key Responsibilities

People & Culture Strategy and Service Delivery

• Support the delivery and ongoing improvement of the People & Culture strategy, ensuring high‑quality and consistent service.
• Work collaboratively across the People & Culture team to contribute to a cohesive, high‑performing service.

Employee Relations

• Provide clear, consistent HR advice and support to leaders and managers on employee relations matters including absence management, performance, disciplinary and grievance cases.
• Coach and influence leaders to ensure decision‑making is aligned with organisational policies, procedures, best practice and employment legislation.
• Empower managers to take ownership of people matters while acting as a trusted advisor.

Change Management & Organisational Development

• Support People Business Partners in the planning and implementation of organisational change initiatives, working closely with senior leaders and other People & Culture colleagues.
• Contribute to developing new People & Culture approaches that strengthen organisational capability, embed best practice, and enhance leadership confidence.

Projects, Policies & Continuous Improvement

• Contribute to People & Culture‑led projects in areas such as equity, diversity, inclusion and belonging; performance management; attendance management; reward and recognition; and stakeholder engagement.
• Support the development of data‑driven decision‑making through People & Culture metrics and insights.
• Maintain up‑to‑date knowledge of employment law and HR best practice, identifying opportunities to shape future approaches.
• Review and support the enhancement of the colleague lifecycle, including creation of service level agreements that ensure quality and consistency.
• Participate in the review and updating of People & Culture policies to ensure alignment with legislation, organisational values and current working practices.
• Drive continuous improvement by gathering stakeholder feedback and identifying opportunities to streamline and enhance processes.

Customer Service, Compliance & Performance

• Ensure the service consistently meets agreed KPIs and SLAs while providing an excellent experience for internal and external customers.
• Support the team to ensure all people processes are efficient.
• Ensure all data and information management practices comply with GDPR and organisational security policies.