HR Advisor
Contract: Permanent
Location: Manchester City Centre (Fully on-site)
Salary: £30,000 - £35,000 per annum
Hours: Mon-Fri, 9am-5pm
Interview: 1 stage - F2F
This exciting role is with a well-established and reputable HR consultancy located in the heart of Manchester. As part of the team, you will provide clients with legally compliant HR and Employment Law solutions over the phone, covering all aspects of HR to support their business needs. You will also assess and flag any non-compliant commercial options, outlining the potential risks involved.
As an HR Advisor, you will take on a varied and influential role, offering opportunities for career growth while making a meaningful impact on businesses in Manchester and beyond.
Main Responsibilities of the HR Advisor:
- Stay updated on HR and Employment Law to maintain expertise.
- Provide high-quality, efficient telephone-based HR advice within SLAs.
- Own and drive cases to resolution while building strong client relationships.
- Accurately document all advice and manage ongoing cases in the internal system.
- Guide clients to relevant HR documents and review their policies during calls.
- Follow internal escalation protocols and ensure smooth case handovers.
- Recommend additional services where relevant.
- Handle complex HR cases with in-depth legal knowledge.
- Support new consultants and deliver training as needed.
- Conduct Welcome Calls to introduce new clients to the platform.
- Complete additional tasks as required by management.
Essential requirements of the HR Advisor:
- Strong ability to build and maintain excellent client relationships.
- A proactive mindset, eagerness to learn, and the ability to effectively share knowledge with both the team and clients.
- Comfortable working in a fast-paced environment.
- Excellent time management skills with the ability to manage a personal caseload.
- Adaptable and resilient, able to work under pressure.
- Committed to delivering high-quality service with a problem-solving approach to client issues.
- CIPD Level 5 or above is desirable but not essential—study support is available after probation.
- Candidates with experience in retail, hospitality, or care management are highly encouraged to apply.
Benefits:
- Clear progression plan- from HR Advisor to Senior HR Advisor, to HR Manager, to HR Business Partner, with continued support throughout
- Training- 4-week intensive training course
- Opportunity- offered post grad certificate in employment law (8 weeks unless they have CIPD level 7, mandatory)
- Pay review’s- x 2 a year and promotion opportunities, which is easy after the first 6 months, within this support and development to progress
- Enhanced holidays – 25 days increasing to 27 after 2 years’ service and 28 after 5 years’ service
- Contractual sick pay – 1 week increasing to 3 weeks after 1 years’ service
- Private health care cover after 5 years’ service and Health Sheild Cash Plan from day 1.
- Christmas bonus after 3 years’ service
- Profit related pay scheme
- New business referral scheme
- Access to the EAP service
- Refer a friend scheme
- Paid day off for your birthday
- Pension scheme contribution increasing to 5% after 5 years’ service and again to 7% after 7 years’ service
- Death in service
- Bakers breakfast
- Eye care contribution
- Free fruit
- TFI
- Train Season Ticket loan scheme
- Milestone recognition
- Discounted products – Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements
If you are interested in this exciting and varied opportunity, then please apply to this advert directly or contact courtney.dawson@robertwalters.com for more information.
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
