HR Shared Services Coordinator
Consultant Ali Nel
Date posted 23 November 2016
A brilliant opportunity has arisen for a HR Coordinator to join a busy and fast paced Shared Serviced team for a leading consultancy based in Watford.
Key responsibilities for the HR Coordinator will include:
- Act as a first point of contact for all customer emails and telephone enquiries, on a rota basis, responding and resolving an agreed baseline of queries at the first point of contact, without the need for escalation, ensuring customer satisfaction every time, exceeding customer expectations where possible
- Review and allocate all requests received into the team, resolving them where possible and escalating to colleagues in the relevant teams when required, ensuring agreed SLAs are met
- Promote the People portal to our customers and colleagues, by directing traffic to the relevant pages and working with the portal team to ensure the pages remain up to date and contain comprehensive content, identifying any gaps working with the team to address these
- Develop and manage successful working relationships with our UK People Function colleagues, working together in partnership, to deliver an excellent customer experience
The successful HR Coordinator will have relevant customer service experience within the professional services or financial services.
Excellent opportunity for an HR Coordinator to grow and build their current skill set within a busy and dynamic environment.
Please call +442075098178 or apply today!