ADVISORY MANAGER
Salary: £34,000 - £38,000 doe
Location: Manchester City Centre – fully office based
Hours: Mon-Fri (9am-5pm)
Contract: 18 Month FTC
Keywords: Legal Advisory, Managerial Experience, Employee Assistance Programme, Legal Practice Certificate
This is a unique opportunity for an exceptional legal professional to join a leading EAP and OH provider, recognised as one of the 'Best Places to Work'. With a strong track record of year-on-year growth, our client supports over 80,000 organisations and 13 million lives across the UK & Ireland. As part of a global group with substantial financial backing for further expansion, this role offers unparalleled career advancement opportunities.
* Industry-leading EAP and OH provider
* Part of a global group with substantial financial backing
* Unparalleled career advancement opportunities
What you'll do:
As an Advisory Manager, your role will be pivotal in overseeing the Legal Advisory team. You'll be responsible for ensuring that your team provides top-notch advice across a wide range of legal areas. Your excellent managerial skills will be put to use as you monitor call volumes, provide real-time feedback, and handle client queries. You'll also play a key role in maintaining and growing the unique offerings within the legal and financial team. This role requires high levels of professional standards whilst working in a telephone environment, adhering to KPI’s and SLA’s.
* Oversee the Legal Advisory team, ensuring they provide legally competent advice and exceptional service levels.
* Monitor call volumes and individual call states to ensure team availability.
* Provide feedback and coaching to individuals, reviewing quality assessments and training.
* Serve as a point of contact for clients and organisations with queries.
* Assist in the investigation of complaints and liaise with wider management team regarding service issues.
* Maintain and grow the unique offerings within the legal and financial team.
* Identify areas of learning and ensure necessary research and self-learning takes place in areas of development.
* Conduct reviews and 1-1s, with the support of a departmental Lead.
What you bring:
The ideal candidate for this Advisory Manager position brings a wealth of experience from an employee assistance programme or similar professional environment. Your supervisory or managerial experience will be invaluable in this role, as well as your law degree or equivalent qualification. Your understanding of the SRA Code of Conduct and the BACP Ethical Framework will guide your work ethic. Your proven ability to engage stakeholders at all levels will be crucial in this role. A track record of meeting and exceeding KPI’s and targets is essential, as is your ability to complete project work to a consistently high standard.
* Supervisory or managerial experience, this isn't industry pacific
* Law Degree
* Understanding of the SRA Code of Conduct and the BACP Ethical Framework.
* Proven ability to engage clients, colleagues, and senior management via various communication channels.
* Track record of meeting and exceeding KPI’s and targets.
* Ability to complete project work to a consistently high standard.
What sets this company apart:
Our client is an industry-leading EAP and OH provider, recognised as one of the 'Best Places to Work'. They have a strong track record of year-on-year growth and support over 80,000 organisations and 13 million lives across the UK & Ireland. As part of a global group with substantial financial backing for further expansion, they offer unparalleled career advancement opportunities. They also provide a range of benefits including 25 days’ holiday plus bank holidays, private medical insurance after 5 years' service, pension plan contributions increase after 5- and 7-years' service, profit share scheme, season ticket loan scheme, cycle to work scheme, access to Employee Assistance Programme and free breakfast every Monday.
What's next:
Ready for an unparalleled career advancement opportunity? Apply now!
Apply Today by clicking on the link!
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
