Part Time Customer Service Advisor (Evenings)

Customer Service Advisor (Part Time - Evenings) Salary: £27,810 FTE (£13,905 pro rata) Hours: 20 hours per week Location: Warrington – Fully Office Based Working Pattern: 20 hours per week on an 8-week rolling rota (5 days from 7), fixed evening shift from 8:00pm - 12:00am, including two weekends off every 8-week rota.

The role

As a Part-Time Evening Customer Service Advisor, you'll handle a variety of customer enquiries by delivering a professional, friendly and efficient service. You'll take ownership of each query from start to finish, ensuring customers receive accurate information and a positive outcome.

You'll work closely with colleagues across the business, maintain accurate customer records and continually develop your knowledge to provide the highest level of support.

Key responsibilities

• Handle customer enquiries professionally across multiple communication channels
• Take ownership of customer queries through to resolution
• Deliver a positive, efficient and empathetic customer experience
• Maintain accurate customer records and update internal systems
• Work closely with other departments to resolve more complex enquiries
• Ensure all work is completed in line with company policies and regulatory requirements
• Keep up to date with products, services and business processes
• Adapt to new systems, processes and business initiatives
• Contribute ideas to improve the customer experience and team performance

About you

We're looking for someone who enjoys helping people, communicates well and thrives in a busy environment.

You'll ideally have:

• Previous customer service experience
• Excellent communication and listening skills
• A positive, patient and professional approach
• Strong attention to detail
• Good IT skills and confidence using different systems
• The ability to multitask and prioritise your workload
• A proactive attitude and willingness to learn
• A team-focused mindset with a collaborative approach

About the company

You'll be joining a well-established organisation that believes great customer service starts with great people. From your first day, you'll receive structured training, ongoing support and the opportunity to develop your career within a welcoming and inclusive team.

If you're looking for a flexible weekend opportunity where your contribution is recognised and your development is genuinely supported, we'd love to hear from you.

Apply now

If you're ready to join a business that values its people and offers a rewarding part-time evening customer service career, apply today.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates