Regulatory Complaints Manager

Regulatory Complaints Manager, Milton Keynes, 15 months FTC, Up to £42,000.

We are recruiting on behalf of our client for a Regulatory Complaints Manager to join their team in Milton Keynes. This is an exciting opportunity for an experienced professional to lead and support a team of Regulated Complaints Specialists in investigating, assessing, and resolving complex complaints while ensuring compliance with FCA, FOS, and company policies.

Key Responsibilities:

• Lead and mentor a team of Regulated Complaints Specialists to deliver fair and efficient complaint resolutions.
• Ensure all complaint-handling processes meet regulatory and audit requirements while maintaining a customer-focused approach.
• Collaborate with internal departments such as Sales, Finance, Legal, and Customer Service to gather information and resolve complaints effectively.
• Conduct root cause analysis to identify recurring issues and implement process improvements that enhance customer experience and compliance standards.
• Act as the primary contact for regulatory bodies, preparing accurate reports and ensuring timely responses to external enquiries.

Required Skills & Experience:

• Proven experience handling regulated complaints within automotive, financial services, or similar consumer-facing industries.
• Strong understanding of consumer rights, FCA regulations, and warranty policies.
• Excellent written and verbal communication skills, with the ability to manage challenging conversations empathetically and professionally.
• Decisive problem-solving abilities with sound judgement and a customer-first mindset.
• Experience mentoring or supporting colleagues in best practices for complaint resolution.

This role offers the chance to make meaningful impact by driving process improvements, ensuring compliance, and delivering exceptional customer service within a regulated environment.

If you have the expertise and leadership skills required for this position, we’d love to hear from you! Apply today to take the next step in your career. Alternatively, email a copy of your CV to jessica.rayner@robertwalters.com.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates