Complaints Handler

COMPLAINTS HANDLER (B2B) Salary: £25,000 Location: Manchester City Centre - fully onsite role Hours: Mon-Fri (9am-5pm) Contract: Permanent

Ready to take the lead on turning complaints into opportunities? Our client is looking for a Complaints Handler who thrives in a fast-paced environment and loves delivering exceptional service. If you're solution-focused and eager to make an impact, this is the role for you!

What You'll Do:

• Be the go-to problem-solver, managing client service issues from start to finish.
• Investigate complaints, liaise with teams, and ensure swift, effective resolutions.
• Own the process: track complaints, meet SLAs, and go the extra mile to ensure client satisfaction.
• Shape the future by developing tools and training to improve service quality.

What You'll Bring:

• Strong attention to detail, excellent communication, and problem-solving skills.
• Experience in handling complaints, ideally in a B2B environment.
• Confidence to challenge and influence at all levels.
• A collaborative approach and a passion for delivering the best outcomes.

Why Join?

Join a multi-award-winning team that's all about fast-paced problem-solving and career growth. You'll get the chance to tackle a variety of service issues across sectors, with plenty of support to develop your skills and build your career. Salary reviews twice a year.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates