Customer service advisor

Customer service advisor (Motor insurance) Salary: £23,000 - £25,000 + Performance Bonus (Paid monthly) Location: Manchester (Outskirts of Manchester city centre) Office based, Monday to Friday 09.00am – 17.00pm

Keywords: Customer Service, Insurance, Call centre, Contact centre, Inbound calls

We are seeking a dedicated and enthusiastic Customer Service Advisor to join our dynamic team. This job offers an excellent opportunity to work in a fast-paced environment, providing top-notch customer service and administrative support related to insurance needs. The successful candidate will be responsible for ensuring the best possible customer journey, adhering to company and FCA rules and guidelines.

• Competitive salary range of £23,000 - £25,000 Per annum + Performance bonus
• Opportunity to work in a leading motor insurance provider
• Dynamic and supportive work environment
• Monday to Friday working hours

What you'll do:

As a Customer Service Advisor, you will play a pivotal role in enhancing the customer journey. You will be responsible for providing excellent customer service, handling queries, administering policies and offering support across all insurance products.

• Provide an exceptional level of customer service dealing with queries and administering policies
• Offer support via the full range of Insurance products provided by the company in connection with customer requirements and needs for Adjustments and Claims support
• Plan and process mid-term adjustments and customer service queries efficiently
• Contribute to achieving individual and team goals by developing effective relationships internally and externally
• Adhere to both Company and FCA rules and guidelines

What you bring to the job:

The ideal candidate for the Customer Service Advisor role will bring a wealth of product knowledge and industry experience.

• Ideally customer service, sales, claims or renewals experience in the motor insurance industry
• Self-motivation and ability to work independently
• Excellent organisational and time-management skills
• Exceptional oral and written communication skills
• Proficiency in IT

What's next:
Ready to take your career to the next level? Apply now!

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates