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Let our industry specialists listen to your aspirations and present your story to the most esteemed organisations in the UK, as we collaborate to write the next chapter of your successful career.
See all jobsTogether, we’ll map out career-defining, life-changing pathways to achieve your career ambitions. Browse our range of services, advice, and resources.
Learn moreThe UK's leading employers trust us to deliver fast, efficient talent solutions that are tailored to their exact requirements. Browse our range of bespoke services and resources.
Read moreTalent advisory
Whether you’re seeking to hire talent or a new career move for yourself, we have the latest facts, trends and inspiration you need.
See all resourcesSince our establishment in 1985, our belief remains the same: Building strong relationships with people is vital in a successful partnership.
Learn moreWork for us
Our people are the difference. Hear stories from our people to learn more about a career at Robert Walters UK
Learn moreTruly global and proudly local, our story starts in London in 1985, with our UK operation now based in 7 locations across the country.
Get in touchOur locations
Salary: Competitive and based on experience Location: Hinckley Keywords: Customer Support, Diary Coordinator, Client Aid, Customer Service
Our client is actively seeking a committed and enthusiastic Customer Service Diary Planner to become part of their vibrant team. This role revolves around delivering top-tier care, surpassing client expectations, and offering steadfast support to an expanding client base. The successful candidate will be the primary contact for any issues or concerns raised, ensuring swift, client-centric solutions are provided. This is a thrilling opportunity to showcase your enthusiasm as part of a dedicated account assistance team.
What you'll do:
As a Customer Service Diary Planner, your daily responsibilities will centre around offering exceptional support to our clients. You'll be regularly engaging with existing clients, arranging appointments, addressing and resolving service issues, and performing various administrative duties. Your role will also involve familiarising yourself with our databases and systems to effectively respond to client's needs. Your capability to manage telephone calls from clients and consultants, resolving queries and identifying opportunities for retention will be vital.
What you bring:
The perfect candidate for the Customer Service Diary Planner role brings a 'can-do' mindset along with an unquenchable passion for learning. You're recognised for your effective communication skills within a team environment and your capability to excel in a fast-paced setting. Your excellent time management skills enable you to handle multiple tasks simultaneously without compromising on quality. With your adaptable and flexible approach, you can quickly adjust to changing circumstances and work efficiently under pressure.
What sets this company apart:
Our client is celebrated for its dedication towards delivering outstanding customer service. They believe in cultivating an inclusive work environment that promotes collaboration, growth leadership, and supportive leadership. They offer flexible working opportunities along with generous pensions contributions and training opportunities. Their focus on nurturing talent from within makes them one of the most desirable employers in their industry.
What's next:
Eager to elevate your career with this thrilling opportunity?
Don't hesitate, apply today by clicking on the link. Alternatively, please email your cv to Jessica.rayner@robertwalters.com.
This role is managed by Walters People entity which is a temporary recruitment agency.
About the job
Contract Type: FULL_TIME
Specialism: Business Support
Focus: Customer Service
Industry: Call Centre and Customer Service
Salary: Negotiable
Workplace Type: On-site
Experience Level: Entry Level
Location: Hinckley
FULL_TIMEJob Reference: 75BICJ-D65CA88E
Date posted: 31 January 2025
Consultant: Jessica Rayner
midlands business-support/customer-service 2025-01-31 2025-04-01 call-centre-and-customer-service Leicestershire Leicestershire GB Robert Walters https://www.robertwalters.co.uk https://www.robertwalters.co.uk/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png trueCome join our global team of creative thinkers, problem solvers and game changers. We offer accelerated career progression, a dynamic culture and expert training.