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Customer Service Representative

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This role is pivotal in ensuring customer satisfaction and fostering long-term relationships within the financial services sector

The ideal candidate will possess strong communication skills and the ability to analyse customer needs effectively.

Responsibilities
- Respond promptly to customer inquiries via phone, email, or chat, providing accurate information and assistance.
- Analyse customer issues and provide effective solutions in a timely manner.
- Maintain detailed records of customer interactions using various systems, ensuring all data is accurate and up-to-date.
- Collaborate with team members to enhance service delivery and improve processes.
- Identify opportunities for upselling or cross-selling financial products based on customer needs.
- Stay informed about company products, services, and policies to provide knowledgeable support.
- Handle complaints professionally, striving for resolution that satisfies the customer while adhering to company policies.

Skills
- Excellent verbal and written communication skills, with the ability to convey information clearly and effectively.
- Strong analytical skills to assess customer needs and develop appropriate solutions.
- Proficiency in using Salesforce or similar CRM systems for tracking customer interactions.
- Previous experience in the financial services industry is advantageous but not essential.
- Ability to work well under pressure while maintaining a positive attitude.
- Strong organisational skills with attention to detail, ensuring accuracy in all tasks.

Join us in delivering exceptional service and making a difference in our customers' experiences!

We are committed to offering an inclusive recruitment experience. If you require accommodations because of disability or health condition, please email: gscemeaedi @ robertwalters.com. This position is being sourced through our Outsourcing service line.

Contract Type: TEMPORARY

Specialism: Business Support

Focus: Customer Service

Industry: Call Centre and Customer Service

Salary: £14 - £16 per annum

Workplace Type: Hybrid

Experience Level: Entry Level

Location: Hove

Job Reference: 14261

Date posted: 23 January 2025

Consultant: GSC Manchester TET

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