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Let our industry specialists listen to your aspirations and present your story to the most esteemed organisations in the UK, as we collaborate to write the next chapter of your successful career.
See all jobsTogether, we’ll map out career-defining, life-changing pathways to achieve your career ambitions. Browse our range of services, advice, and resources.
Learn moreThe UK's leading employers trust us to deliver fast, efficient talent solutions that are tailored to their exact requirements. Browse our range of bespoke services and resources.
Read moreTalent advisory
Whether you’re seeking to hire talent or a new career move for yourself, we have the latest facts, trends and inspiration you need.
See all resourcesSince our establishment in 1985, our belief remains the same: Building strong relationships with people is vital in a successful partnership.
Learn moreWork for us
Our people are the difference. Hear stories from our people to learn more about a career at Robert Walters UK
Learn moreTruly global and proudly local, our story starts in London in 1985, with our UK operation now based in 7 locations across the country.
Get in touchOur locations
This role is pivotal in ensuring customer satisfaction and fostering long-term relationships within the financial services sector
The ideal candidate will possess strong communication skills and the ability to analyse customer needs effectively.
Responsibilities
- Respond promptly to customer inquiries via phone, email, or chat, providing accurate information and assistance.
- Analyse customer issues and provide effective solutions in a timely manner.
- Maintain detailed records of customer interactions using various systems, ensuring all data is accurate and up-to-date.
- Collaborate with team members to enhance service delivery and improve processes.
- Identify opportunities for upselling or cross-selling financial products based on customer needs.
- Stay informed about company products, services, and policies to provide knowledgeable support.
- Handle complaints professionally, striving for resolution that satisfies the customer while adhering to company policies.
Skills
- Excellent verbal and written communication skills, with the ability to convey information clearly and effectively.
- Strong analytical skills to assess customer needs and develop appropriate solutions.
- Proficiency in using Salesforce or similar CRM systems for tracking customer interactions.
- Previous experience in the financial services industry is advantageous but not essential.
- Ability to work well under pressure while maintaining a positive attitude.
- Strong organisational skills with attention to detail, ensuring accuracy in all tasks.
Join us in delivering exceptional service and making a difference in our customers' experiences!
We are committed to offering an inclusive recruitment experience. If you require accommodations because of disability or health condition, please email: gscemeaedi @ robertwalters.com. This position is being sourced through our Outsourcing service line.
About the job
Contract Type: TEMPORARY
Specialism: Business Support
Focus: Customer Service
Industry: Call Centre and Customer Service
Salary: £14 - £16 per annum
Workplace Type: Hybrid
Experience Level: Entry Level
Location: Hove
TEMPORARYJob Reference: 14261
Date posted: 23 January 2025
Consultant: GSC Manchester TET
south-east business-support/customer-service 2025-01-23 2025-02-22 call-centre-and-customer-service Hove East Sussex GB GBP 14 16 16 YEAR Robert Walters https://www.robertwalters.co.uk https://www.robertwalters.co.uk/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png trueCome join our global team of creative thinkers, problem solvers and game changers. We offer accelerated career progression, a dynamic culture and expert training.