en

Services

The UK's leading employers trust us to deliver fast, efficient talent solutions that are tailored to their exact requirements. Browse our range of bespoke services and resources.

Read more
Jobs

Let our industry specialists listen to your aspirations and present your story to the most esteemed organisations in the UK, as we collaborate to write the next chapter of your successful career.

See all jobs
Services

The UK's leading employers trust us to deliver fast, efficient talent solutions that are tailored to their exact requirements. Browse our range of bespoke services and resources.

Read more
About Robert Walters UK

Since our establishment in 1985, our belief remains the same: Building strong relationships with people is vital in a successful partnership.

Learn more

Work for us

Our people are the difference. Hear stories from our people to learn more about a career at Robert Walters UK

Learn more

Digital Customer Service Advisor

Save job

An exciting opportunity has arisen for a Digital Customer Service Advisor to join a dynamic team in Warrington. This role offers the chance to work in an environment that prioritises learning, development, and growth. The successful candidate will play a crucial role in servicing online customer queries and ensuring regulatory responsibilities are met. If you have a background in customer-facing roles and a positive approach to learning, this could be the perfect role for you.

What you'll do:

  • Servicing inbound contacts regarding online account queries.
  • Providing customers with professional and friendly service via live chat, telephone and email.
  • Ensuring data is accurately recorded, including any adjustments, closures, and other processes.
  • Resolving all customer account queries efficiently and in a timely manner.
  • Liaising internally with other departments to resolve customer queries.
  • Ensuring that any escalations are raised promptly and correctly to maintain customer satisfaction.

What you bring:

  • Experience working in a fast-paced environment.
  • Strong written communication skills.
  • Ability to deliver best-in-class customer interactions.
  • Positive approach to learning new things.
  • Curiosity about the industry.
  • Excellent communication skills.
  • Strong problem-solving abilities.

What sets this company apart:

  • Extra Rewards: Unlock bonuses to boost your income.
  • Future Security: Build savings with monthly pension contributions.
  • Family Support: Enhanced Maternity & Paternity Pay for life’s big moments.
  • Refer & Earn: Get rewarded through our 'Refer a Friend' program.
  • Peace of Mind: Death-in-service benefit for financial security.
  • Smart Savings: Enjoy discounts and cashback from top retailers.
  • 24/7 Healthcare: Access virtual GP services anytime for you and your family.
  • Mental Wellbeing: Get support through counselling and self-help resources.

What's next:

Ready for an exciting career move? Don't miss out on this fantastic opportunity!

Apply today by clicking on the link. We look forward to receiving your application.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

Contract Type: FULL_TIME

Specialism: Business Support

Focus: Customer Service

Industry: Call Centre and Customer Service

Salary: Up to £25,896 per annum + free parking, flexible shift pattern

Workplace Type: On-site

Experience Level: Entry Level

Location: Warrington

Job Reference: 4M4HSB-D8753195

Date posted: 20 January 2025

Consultant: Courtney Dawson

I'm Robert Walters Are you?

Come join our global team of creative thinkers, problem solvers and game changers. We offer accelerated career progression, a dynamic culture and expert training.