CUSTOMER SERVICE ADVISOR – Email & Socials
Salary: £25,896
Location: Warrington – fully office based – free parking
Hours: Full Time (40hrs) Shift pattern, 5 days per week including weekends
Start date: Jan 2025
Keywords: Customer Service, Advisor, Inbound Contacts, Online Account Queries
They are committed to providing a fun and safe environment for their customers while also ensuring a supportive and growth-oriented workplace for their employees. They are currently seeking a Customer Service Advisor to join their dedicated team based in Warrington. This role offers a competitive salary of £25,896 and the opportunity to work in a fast-paced and challenging environment.
* Competitive salary of £25,896
* Based in Warrington
* Opportunity to work in a dynamic industry
What you'll do:
As a Customer Service Advisor, your primary role will be to provide top-notch service to our customers. You will handle inbound contacts regarding online account queries, ensuring that all data is accurately recorded and all customer account queries are resolved efficiently. You will liaise with other departments as necessary to ensure customer satisfaction. Your commitment to staying updated with current promotional campaigns, rules, and procedures will contribute significantly to our goal of being the chosen provider for our customers.
* Servicing customer queries on a day-to-day basis
* Ensuring accounts are kept up-to-date and regulatory responsibilities are adhered to
* Working across many areas of the business
* Providing professional and friendly service via live chat, telephone and email
* Accurately recording data, including adjustments, closures, and other processes
* Resolving all customer account queries efficiently and in a timely manner
* Liaising internally with other departments to resolve customer queries
* Promptly raising any escalations to maintain customer satisfaction
* Staying up to date with current promotional campaigns, rules, and procedures
What you bring:
The ideal candidate for the Customer Service Advisor role is someone who thrives in a demanding and challenging environment while maintaining focus on delivering best-in-class customer interactions. Your experience working in a fast-paced setting will be crucial in this role. While experience from customer-facing backgrounds is desirable, it's not essential as we value diversity of thought and experience.
* Experience working in a fast-paced environment
* Ability to deliver best-in-class customer interactions
* Positive approach to learning new things
* Experience from customer-facing backgrounds is desirable but not essential
What sets this company apart:
Our client is committed not only to their customers but also to their employees. They strive to provide an environment where people can learn, develop and grow both professionally and personally. They offer an array of benefits including bonuses, incentives, enhanced maternity & paternity pay, discounts from diverse high-street and online retailers, access to healthcare services including mental health support, financial wellbeing package and more. They also have a long-service recognition programme and offer gifts to celebrate life's milestones.
What's next:
Ready to take your career to the next level? Apply now!
Apply today by clicking on the link. Don't miss out on this exciting opportunity!
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
