Customer Service - Renewals

Job Summary/Introduction Insurance Advisor (Renewals) - Customer service Salary: £23,000 - £27,000 per annum (Negotiable dependant on experience) + Bonus Location: Newcastle Office based, Monday to Friday 09.00am – 17.00pm

Job description

Keywords: Customer Service, Insurance, Call centre, Contact centre, Inbound calls, Renewals, Retention's

We are seeking a dedicated and enthusiastic Customer Service Advisor to join our dynamic team. This job offers an excellent opportunity to work in a fast-paced environment, providing top-notch customer service and administrative support related to insurance needs. The successful candidate will be responsible for ensuring the best possible customer journey, adhering to company and FCA rules and guidelines.

• Competitive salary range of £23,000 - £27,000 per annum +Bonus
• Opportunity to work in a leading taxi insurance provider
• Dynamic and supportive work environment
• Monday to Friday working hours
• Newcastle, office based

What you'll do:

As a Customer Service Advisor in renewals, you will play a pivotal role in enhancing the customer journey. You will be responsible for providing excellent customer service, handling queries, administering policies and offering support across all insurance products.

• Provide an excellent level of customer service (dealing with queries and administering policies) as a Renewal & Service Advisor offering support via the full range of products provided
• To provide a friendly and efficient service notifying customers of all relevant information complying with the company and FCA requirement.
• Plan and process renewals to efficiently control your own, and others within the teams, workload ensuring individual and company service standards are achieved.
• Plan and process mid-term adjustments and customer service queries to efficiently control your own, and others within the teams, workload ensuring Individual and company service standards are achieved.
• To achieve objectives of individual and team goals and to contribute to the team developing effective relationships internally and externally.
• Make a positive input into the team effectiveness, suggesting improvements to work systems and processes.

What you bring to the job:

The ideal candidate for the Customer Service Advisor role will bring a wealth of product knowledge and industry experience.

• Ideally customer service experience in the insurance industry, preferably motor.
• Renewals, sales or retentions background
• Self-motivation and ability to work independently
• Excellent organisational and time-management skills
• Exceptional oral and written communication skills
• Proficiency in IT

If you’re interested in the following job opportunity apply online today!

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates