Customer service advisor (Insurance)

About the job Salary: £23,000 - £25,000 + Bonus (OTE £25 - £27k) Location: Manchester (Outskirts of Manchester city centre) Office based, Monday to Friday 09.00am - 17.00pm Customer Service Advisor

About the job

Salary: £23,000 - £25,000 + Bonus (OTE £25 - £27k)
Location: Manchester (Outskirts of Manchester city centre)
Office based, Monday to Friday 09.00am - 17.00pm
Customer Service Advisor


Keywords: Customer Service, Insurance, Call centre, Contact centre, Inbound calls

We are seeking a dedicated and enthusiastic Customer Service Advisor to join our dynamic team. This role offers an excellent opportunity to work in a fast-paced environment, providing top-notch customer service and administrative support related to insurance needs. The successful candidate will be responsible for ensuring the best possible customer journey, adhering to company and FCA rules and guidelines. With a competitive salary of £23,000 - £25,000 and based in the vibrant city of Manchester, this is an exciting opportunity not to be missed.

• Competitive salary range of £23,000 - £25,000 + Bonus (Potentially negotiable)
• Opportunity to work in a leading insurance provider
• Dynamic and supportive work environment
  
  

What You'll Do

As a Customer Service Advisor, you will play a pivotal role in enhancing the customer journey. You will be responsible for providing excellent customer service, handling queries, administering policies, offering support across all insurance products, planning and processing mid-term adjustments, contributing to team goals, suggesting improvements to work systems, maintaining brand standards, keeping your knowledge up-to-date, and adhering to company rules.

• Provide an exceptional level of customer service dealing with queries and administering policies
• Offer support via the full range of Insurance products provided by the company in connection with customer requirements and needs for Adjustments and Claims support
• Plan and process mid-term adjustments and customer service queries efficiently
• Contribute to achieving individual and team goals by developing effective relationships internally and externally
• Adhere to both Company and FCA rules and guidelines
  
  

What You Bring
The ideal candidate for the Customer Service Advisor role will bring a wealth of product knowledge and industry experience.

• Ideally customer service experience in the motor insurance, insurance or finance industry
• Self-motivation and ability to work independently
• Excellent organisational and time-management skills
• Exceptional oral and written communication skills
• Proficiency in IT
  
  

What's Next

Ready to take your career to the next level? Apply now!
Apply today by clicking on the link. Don't miss out on this exciting opportunity!

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates