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Let our industry specialists listen to your aspirations and present your story to the most esteemed organisations in the UK, as we collaborate to write the next chapter of your successful career.

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Since our establishment in 1985, our belief remains the same: Building strong relationships with people is vital in a successful partnership.

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Contact Us

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Customer Service Advisor

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Our client is seeking an experienced Customer Service Advisor to temporarily join their team during the busy Christmas period. This web-based role offers the opportunity to work in a fast-paced environment, providing exceptional service and support to customers of one of the UK's leading online retailers.

What you bring:

  • Experience working in a Customer Service/Call Centre based role is essential
  • Good written and communication skills is essential
  • Your own Personal Laptop and a strong internet connection at home
  • Full availability between 21st October 2024- January 2025
  • Weekend availability (Shift patterns are Monday-Sunday 7am-8pm, with 2 consecutive days off)
  • The ability to work in a fast-paced environment and multi-task
  • Excellent people skills
  • Good IT skills and comfortable using software such as Excel
  • A polite, tactful, and friendly attitude

What you'll do:

  • Engage with customers through email, providing exceptional service and support
  • Proactively resolve customer issues and complaints with empathy, ensuring a positive and personalised approach
  • Handle all customer interactions with a solution-focused mindset
  • Manage orders, returns and exchanges efficiently while maintaining accuracy and using systems correctly
  • Achieve individual performance targets and contribute to team goals focused on customer satisfaction
  • Carry out all tasks whilst living and breathing the company values and behaviours

Apply online today to discuss this exciting opportunity further!

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

About the job

Contract Type: TEMPORARY

Specialism: Business Support

Focus: Customer Service

Industry: Call Centre and Customer Service

Salary: Up to £11.44 per hour + hybrid, weekly pay, holiday pay

Workplace Type: Hybrid

Experience Level: Entry Level

Location: Salford

Job Reference: I8I7S5-96DEF6F0

Date posted: 12 September 2024

Consultant: Courtney Dawson

Phone number: +44 161 214 7400

courtney.dawson@robertwalters.com

Courtney Dawson

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