Onboarding Support Administrator

Location: Altrincham (full-time office-based role). Hours: Monday to Friday, standard office hours. Contract: Ongoing temporary contract with immediate start dates available. Salary: £27,500 per annum.

Onboarding Support Administrator (Temporary) – Altrincham

Are you an organised and detail-oriented individual with a passion for delivering exceptional customer service? Robert Walters is supporting a client in their search for an Onboarding Support Administrator to join their team in Altrincham. This is a fantastic opportunity to work in a fast-paced, dynamic environment where your skills will make a real impact.

The Role: As an Onboarding Support Administrator, you will play a pivotal role in ensuring new customers have a seamless onboarding experience. You’ll be responsible for maintaining high standards of administration, meeting service level agreements (SLAs), and building strong relationships with both internal teams and external customers.

Key Responsibilities:

• Deliver a first-class customer experience by completing administrative tasks accurately and efficiently.
• Ensure all email enquiries are logged into the system within 1 hour.
• Process new information into the CRM system once all required details are received.
• Act as a point of contact (Telephone and email) for resolving any issues or complaints related to the onboarding process.
• Maintain effective communication channels across departments to ensure smooth operations.

What We’re Looking For:

• Strong organisational skills with excellent attention to detail.
• Excellent verbal and written customer service skills.
• A proactive approach to problem-solving and the ability to meet deadlines.
• Previous experience in administration or telephone based customer service is desirable

What’s on Offer:

• Location: Altrincham (full-time office-based role).
• Hours: Monday to Friday, standard office hours.
• Contract: Ongoing temporary contract with immediate start dates available.
• Salary: £27,500 per annum.

This is an exciting opportunity to join a supportive team where you’ll be recognised for your contributions and have the chance to develop your skills further.

How to Apply: If you’re ready to take the next step in your career and thrive in a role that values efficiency, communication, and teamwork, we’d love to hear from you! Apply today to join this growing organisation and make an immediate impact.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates