Operations Strategy Manager
Salary £36,000 - £46,700 per annum
Consultant Kayte Short
Date posted 14 March 201811 Slingsby Place, St Martin's Courtyard London, WC2E 9AB Robert Walters United Kingdom
An excellent opportunity is available with a most respected Financial Services business based in Gloucester for an Operations Strategy Manager to join Collections & Recoveries and be responsible for leading a small team to drive a variety of Collections and Recoveries strategic projects across the full C&R life cycle.
This role will support all products across retail and commercial collections and recoveries, both secured and unsecured.
The Operations Strategy Manager will have:
- Experience of managing teams
Strong stakeholder management skills
Ability to understand and deliver fair customer outcomes consistently
Motivate and manage a team to deliver their priorities successfully
Strong analytical skills
Proven ability to manage and deliver change initiatives
The Operations Strategy Manager will have experience of managing operational teams within a highly regulated environment, preferably banking. You will be able to directly influence the operational effectiveness of Collections and Recoveries and ensure collections contact methods are compliant and controlled and have experience of outbound dialler management and strategy development. You will have strong change management and project management skills and you will also have experience of KPI/MI reporting and strong analytical skills.
This is an excellent opportunity in The Midlands. Please apply now, or for further information contact Kayte Short at firstname.lastname@example.org