Director of Transactional Finance and Shared Services

Robert Walters is partnering with a leading global recruitment organisation operating across multiple sectors. We are currently supporting them in the search for a highly skilled Director of Transactional Finance & Shared Services to join their team in London. This is an exciting opportunity to lead a newly centralised function, drive operational excellence, and shape the future of transactional finance within a dynamic organisation.

Key Responsibilities:

• Payroll & Billing Oversight: Ensure contractors are paid accurately and on time across all jurisdictions. Oversee related payroll submissions and ensure timely customer invoicing.
• Credit Control Management: Lead the global credit control function to optimise cash collection processes.
• Accounts Payable & Receivable: Oversee accounts payable, staff expenses, and accounts receivable processes globally.
• Process Improvement: Continuously refine finance processes to drive efficiency and identify opportunities for automation. Collaborate with IT to deliver technology solutions that enhance operations.
• Upstream Process Optimisation: Partner with sales stakeholders to ensure clean data flow into finance systems by improving upstream processes.
• Policy Ownership: Develop policies governing upstream processes and work with stakeholders (e.g., commercial finance, HR, sales enablement) to embed these policies into behaviours across the organisation.
• Commercial Judgements: Act as an escalation point for decisions around customer credit limits, non-standard billing exceptions, or contractors working without purchase orders.
• System Ownership: Serve as the business owner of the pay-and-bill system, liaising with vendors and IT support for day-to-day releases and minor system developments.
• KPI Dashboard Development: Devise and own an operational finance KPI dashboard to monitor performance metrics effectively. Brief senior stakeholders on issues and translate them into actionable plans with clear accountability.

Key Competencies & Skills:

• Proven experience operating in multi-jurisdictional environments with teams located across different regions.
• Experience in contract-based environments with knowledge of pay-and-bill processes is highly advantageous.
• Shared services experience with evidence of driving continuous improvement essential.
• Demonstrated ability to optimise team structures for leaner, more efficient operations; experience in offshoring/outsourcing is beneficial.
• Methodical approach with strong process-driven skills; able to design policies that translate into tangible actions embedded within organisational behaviours.
• Data-driven mindset with a history of using analytics to refine processes and improve efficiency.
• Customer-focused mentality capable of fostering this approach within teams to deliver exceptional service beyond basic processing tasks.
• Proven leadership skills with a track record of upskilling teams to achieve better business outcomes.
• Confident communicator who can adapt presentation style for diverse stakeholders.

Why Join This Organisation?

This is an exceptional opportunity to join a forward-thinking organisation at a pivotal moment in its transformation journey. As part of the leadership team, you’ll have the chance to shape a new centralised function while driving innovation, efficiency, and customer service excellence across global operations.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates