Credit Controller

This role manages a set portfolio of customer accounts, ensuring invoices are paid on time and credit policies are followed. It supports strong cash flow, reduces debtor days, and maintains clear, professional communication with customers and internal teams. The position suits someone confident with systems, organised, and proactive in managing risk and resolving issues.

Credit Controller
Location: Watford (Office based)
Salary: £32,000–£38,000
Hours: 08:00–17:00 with flexi time up to 09:00–18:00
Team: 20 in Finance
System: SAP

A leading organisation in Watford is looking for a Credit Controller to join its established Finance team. The role plays an important part in supporting cash flow, reducing debtor days, and maintaining strong relationships with both customers and colleagues. You’ll be working in an environment that values accuracy, communication, and a proactive mindset. The company offers generous pension contributions, private medical insurance, on-site parking, and ongoing training to support your development.

You’ll work flexi hours with the option to start between 08:00 and 09:00. You’ll also benefit from a package that includes a pension scheme, life insurance, cycle-to-work scheme, sick pay, private medical insurance, and on-site parking. The Finance team is made up of 20 people who work collaboratively and share knowledge freely.

What you’ll do
In this role you’ll manage customer accounts, ensure timely payments, and maintain clear communication across internal teams and external clients. Your daily work will include reconciling accounts, monitoring credit limits, submitting invoices through portals, reviewing aged debt, resolving queries, and producing accurate reports for month-end. You’ll also support audits, contribute to process improvements, help onboard new clients, and provide input into projects that strengthen the credit-to-cash process. You’ll be successful here if you stay organised, communicate clearly, and pick up systems quickly, especially SAP.

Key responsibilities
• Manage a portfolio of customer accounts and collect payments within agreed timeframes while ensuring SAP records stay accurate
• Reconcile accounts by allocating payments correctly and updating financial data
• Monitor credit limits and review customer risk, escalating when needed
• Submit invoices through client portals and follow all PO requirements
• Review aged debt reports, identify risk, and take appropriate recovery action
• Communicate with customers to resolve billing or payment queries professionally and quickly
• Produce aged debt reporting to support month-end activity
• Prepare documents for internal and external audits
• Support process documentation and improvement initiatives
• Assist with onboarding new clients by setting up credit limits and payment terms

What you bring
You have solid Credit Control or Accounts Receivable experience and are confident managing account portfolios. You understand the credit-to-cash cycle and have hands-on experience with SAP and Excel. You communicate clearly, build trust with customers and colleagues, and are known for your accuracy and organisation. You learn quickly, solve problems early, and contribute positively to the wider team. Experience in property or contract-based environments is helpful but not essential.

Key skills
• Three to five years’ experience in Credit Control or Accounts Receivable
• Strong understanding of the credit-to-cash cycle
• Confident using SAP and quick to learn new systems
• Good Excel skills for data analysis and reporting
• Clear written and verbal communication, comfortable engaging senior stakeholders
• Strong attention to detail and organised approach
• Quick learner with a collaborative attitude
• Self-motivated and proactive in resolving issues

What sets this company apart
The business is committed to employee wellbeing and development. Flexible working options help you balance personal and work commitments. You’ll benefit from generous pension contributions, private medical insurance, life insurance, sick pay, a cycle-to-work scheme, and on-site parking. The team values growth and collaboration, offering ongoing training and supportive leadership to help you develop your career.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates